CUSTOMER SERVICE

Product Warranty

Pennsylvania Avenue offers a 30-day manufacturer warranty against manufacturer defect.

 

In the result of a defect, please contact Pennsylvania Avenue for return instructions.

 

Warranty requires defective product must be returned to Pennsylvania Avenue for inspection.

 

We will take full responsibility for items that have been manufactured in a less than satisfactory manner per our standards at Pennsylvania Avenue.

 

There are no refunds or exchanges.

 

Warranty replacement product will be same product number, style, color, and size of the defective product.

 

Substitutions will not be accepted.

 

Manufacturer’s warranty begins from date of shipment. Warranty does not apply to normal use wear or damage caused by unreasonable use, abuse, or alterations.

 

Pennsylvania Avenue is not responsible for the surfaces that our items are being used upon.

Contact Pennsylvania Avenue Sports for Return Authorization (RA#) and provide reason for exchange.

 

Pennsylvania Avenue assumes no liability for loss or damage of returned packages.

 

Pennsylvania Avenue recommends insuring return package with tracking via your preferred courier service.

 

Pennsylvania Avenue reserves the right to refuse any return that has evidence of use or alterations by customer.

Order Processing & Tracking

Orders are normally processed the same day that we receive them and an estimated delivery window listed on our homepage.

 

All orders submitted after business hours on Friday are processed on Monday.

 

In-Stock orders (samples) received before noon EST are normally shipped that same day but this is NOT guaranteed.

 

Once order is shipped, Pennsylvania Avenue sends package tracking information (UPS or USPS) to customer via email address submitted with purchase.

If you need to cancel or modify your order after you submit it, contact us as soon as possible.

 

Orders can only be canceled within 24 hours of ordering.

 

Please save your packing slip. It serves as your receipt if you need to return an item to us.

Down payment on orders is non-refundable once order has been cut or produced.

 

Preferred method of shipment for Pennsylvania Avenue orders is via UPS Ground.

 

Please note that UPS does not deliver on weekends unless specifically requested so do not count Saturday or Sunday as a business day.

 

If you selected an upgraded shipping method, your tracking information will reflect the upgrade.

 

Please note that we ship internationally via US Post Office (USPS).

Please note: selecting upgraded shipping will not get your custom made items delivered faster.

 

Next Day Air, 2nd Day Air or 3-Day Select shipping is available where applicable. **this does not mean you will get a custom item from scratch in 2-3 days.

Exchange Policy

Pennsylvania Avenue will not except  exchanges or returns on any custom made items this includes but not limited to: pants, jerseys, jackets, hats, etc.

Many of our products (pants, jerseys, jackets & hats) are custom made and while we will work with you for an exchange in the event of an error on our part, we will not grant a refund for any custom made products.

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